Category: CEO

It has been fascinating to study performance of the “transparent” approach to communication adopted by councils over contamination of the Havelock North water supply.   We’ll put aside the initial slow response to connect the dots, as that’s disappointingly normal for all of us facing the uncertainty of contamination.   Once the water supply was…

We live in in a topsy-turvy, hyper-sensitive era, where photos of staff playing the fool get a public treatment worse than dangerous malfunctions that risk lives.   AirNZ declared itself “appalled” at photos on social media of a pilot kissing a blow-up doll and video of a flight attendant spitting water, and taking the issue…

Beware of people claiming customers respond well to companies that take stances on social issues. There’s a US study by Weber Shandwick doing the rounds.   A quick look at the numbers doesn’t back up the claim that we’re witnessing the “dawn of the activist CEO”.   Here it is in a nutshell: More than…

According to research by the Economist Intelligence Unit, CEOs say reputation is their organisation’s most prized asset. But they also say it is the most vulnerable and hardest to get right.   It is the capriciousness of reputation that makes CEOs wary of engaging when their organisation is criticised in public. When you’re not certain…