Health NZ’s limit on Milo drink available to its staff triggered a discontent that had been brewing in the stress of cost-cutting.
It contrasted terribly with Health NZ spending over $60,000 on catering for a three-day executive conference. Naturally, employees were upset at the hypocrisy.
The real issue wasn’t Milo; it was about employees feeling undervalued. A trivial matter can escalate into a symbol of what your audience think about you.
Health NZ reversed the decision, but the damage was already done. The juxtaposition between Milo for staff and catering for executives sealed the staff belief that they were poorly treated. Repairing that stain will take far more work and time than would ever have been saved by not buying Milo
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